Frequently Asked Questions

Below you'll find answers to the most commonly asked questions. If there is something we missed, please reach out and we are here to help.

What is therapy like?

1.

The content that occurs in each therapy session is unique and caters to each client and their specific goals. Most sessions last around 53-55 minutes and clients typically schedule weekly sessions. we recommend therapy at least once a week in order to stay on course. If your family desires to be actively involved in the treatment process, we will adjust our weekly sessions, or increase family involvement through more regularly scheduled session to explore the family system and offer the entire family support. For more on the type of work we will do in a therapy sessions, see the OUR APPROACH page. For therapy to be most effective you must be an active participant, both during and between the sessions.

2.

My child is under 18 and needs therapy. What is the process?

We do work with adolescent clients and their families, treating the Eating Disorder by addressing complex family dynamics and attempting to heal any miscommunication connected with the Eating Disorder. We ask that for the Intake session, all parental figures or guardians attend with their teen to review Minor Consent policies, contribute to the assessment, and share their hopes and goals for the therapeutic process.

During the Intake session we will come up with a very concrete and specific plan for the inclusion of the family during therapy sessions and discuss how open or closed communication regarding content of sessions will be. We value the perspective and treatment goals of the adults and attempt to include these into our treatment plan as thoroughly as possible.

There are two dominate theories that exist for the treatment of Eating Disorders in adolescents - one is focused solely on the patient and the other involves the entire family. Based on your family schedule and dynamics and the adolescent's diagnosis and symptoms, we will discuss which theory best fits your child and family.

3.

Do you take insurance?

Due to demand, we are only in network with Aetna PPO plans and only taking new clients with Aetna PPO insurance for telehealth sessions. We are considered a Non Network Provider for TRICARE Select and Prime.

If you have a PPO policy with another carrier, we will provide you a monthly invoice/statement of services rendered (called a Superbill by insurance companies) for you to submit to your insurance company for potential reimbursement and explain the process to you.

We are also willing to negotiate a SINGLE CASE AGREEMENT (a one time contract) with United Behavioral Health and Blue Cross Blue Shield.

To determine if you have mental health coverage, and are eligible for insurance reimbursement, the first thing you should do is check with your insurance carrier. Check your coverage carefully and find the answers to the following questions:

What are my mental health benefits?
What percentage of my bill will be covered if I attend therapy with an out-of-network provider?
How many therapy sessions does my plan cover per calendar year?
Is approval required from my primary care physician?

Please contact us for our current out of pocket rates.

4.

What are your office hours?

We offer therapy and nutrition sessions from Mondays-Saturdays, with each team member having their own availability. Please call to discuss our openings and schedule.

5.

Is therapy confidential?

In general, the law protects the confidentiality of all communications between a client and psychotherapist. No information is disclosed without prior written permission from the client.However, there are some exceptions required by law to this rule. Exceptions include:

Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.
If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.
If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.

Good Faith Estimate

Under Section 2799B-6 of the Public Health Service Act, health care providers and health care facilities are required to inform individuals who are not enrolled in a plan or coverage or a Federal health care program, or not seeking to file a claim with their plan or coverage both orally and in writing of their ability, upon request or at the time of scheduling health care items and services, to receive a “Good Faith Estimate” of expected charges.

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost

Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises